Subway Being Sued Over 11-inch ‘Footlong’ Outrage
Subway is being sued by two men in New Jersey in claims that the fast-food chain has been shorting them by selling "footlong" sandwiches that aren't measuring up to the name.
This lawsuit comes after the controversy of a picture on Facebook showing a Subway sandwich measuring in at only 11 inches. Matt Corby of Perth Australia, ordered a footlong subway and before eating it, measured it with a tape measure. Corby found the sub measured only 11 inches long and took his disappointment to Facebook, where he posted a photo of his sub alongside the tape measure on the company’s page with the caption, “subway pls respond.”
The page with Corby’s photo appears to be no longer available on Facebook, but screenshots of his image have been reposted online have received more than 131,000 likes and thousands of comments.
The company issued a statement of regret from its corporate headquarters in Milford, Connecticut, but would not comment directly about the lawsuit. "For 47 years, customer satisfaction has been our top priority. We regret any instance where we did not fully deliver on our promise to our customers. Our commitment remains steadfast to ensure that every Subway Footlong sandwich is 12 inches at each location worldwide," the statement said. "We freshly bake our bread throughout the day in our more than 38,000 restaurants in 100 countries worldwide, and we have redoubled our efforts to ensure consistency and correct length in every sandwich we serve."
Another Chicago lawsuit was filed the same day by Nguyen Buren, who alleges that he visited a Subway location near his North Side home and claims his sandwich was less than 11 inches long and alleges a "pattern of fraudulent, deceptive and otherwise improper advertising, sales and marketing practices."
"This is no different than if you bought a dozen eggs and they gave you 11 or you bought a dozen doughnnuts and they gave you 11," said attorney Tom Zimmerman, who is representing Buren. "Here, you bought a dozen inches of sandwich and you got less than 11. It's no different, and yet you're paying for 12."
These lawsuits against Subway were filed the same day. The New Jersey men filed theirs to New Jersey state court, and seek damages in excess of $5 million. Both suits are seeking class-action status.
Zimmerman said he expects to talk with the attorneys in the New Jersey case and hopes that suit will be withdrawn and moved to federal court so the suits can be combined.
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Subway was started in 1965 by Fred DeLuca, a high school graduate who wanted to make some money for college education, Subway today is in nearly 100 countries with around 35,000 locations.
Their annual revenue is estimated to be $17 billion.